Terms & Conditions

Terms of Use

By using the website and its related services, products, and software, including making any purchases or placing any orders over the phone, (collectively, the "Site"), you agree to be bound by these terms ("Terms of Use"). You also accept the Terms of Use when you create an account, sign in as a guest, or log in to the Site. Additional or separate terms may apply to your interactions with other Sunairsupply websites and to your use of individual services or features available on the Site, such as reviews. Although you may "bookmark" a particular portion of this Site and bypass this agreement, your use of this Site still binds you to the Terms of Use. If any additional terms conflict with these Terms of Use, the additional terms will govern. References to Sunairsupply , "our", "we" or "us" may refer to Sunairsupply and their affiliates, subsidiaries, and designees. We may change the Site and the Terms of Use. It is your responsibility to review the Terms of Use for updates or changes. If you do not agree with the Terms of Use, you should not use the Site.

Intended for Users Over 18

If you are under 18, you may use sunairsupply.com only with consent of a parent or guardian. Suairsupply reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Privacy

Your use of the Site is subject to our privacy policy. Please review the policy for more on how we collect and use information.

Order Acceptance

There may be certain circumstances where orders placed with us cannot be accepted and must be cancelled. We reserve the right, at our sole discretion, to refuse or cancel any order. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud verification department. We may also require additional verification or information before accepting any order. We will contact you if any or all portions of your order is canceled via email or if additional information is required to accept your order. If your order is canceled after payment is authorized then we will void the authorization and depending on your financial institution the release may be immediate or take several days to reflect on your account. We recommend contacting your financial institution to obtain exact void processing time frames.

Product Descriptions

Sunairsupply.com attempts to be as accurate as possible under all its listings. However, suairsupply does not warrant that product descriptions or other content of this Site is accurate, complete, reliable, current, or error-free. If a product you purchase from us is not as described, your sole remedy is to return it in unused condition which is free from damages, and includes the original manufacturer packaging for the item.

Colors

Sunairsupply strives to display as accurately as possible the colors of the products shown on the Site; however, Sunairsupply cannot and does not guarantee that your monitor's display of any color will be accurate.

Pricing

The Price displayed for products on our website represents the retail price on the product itself, suggested by the manufacturer or vendors, or estimated under standard industry practice; unless noted otherwise. Despite our best efforts, a few items in our catalog may be mispriced. If an item is mispriced, Sunairsupply may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Special Orders

You can cancel or return Special Order items, and you will be refunded 75% of the original purchase price. Special Order items are items not generally carried by Sunairsupply and/or which require that an order be placed directly with the manufacturer or distributor. The item ordered is then sent from manufacturer or distributor to Sunairsupply and then to customer.

Coupon Guidelines and Limitations

Coupons are a great way to save even more when shopping with us, and it's easy to use them. When accepting coupons, we follow the guidelines below.

·         Coupons can only be redeemed for items, brands, and quantity as specified by the coupon.

·         Item purchased must match the coupon description (brand, size, quantity, color, etc.).

·         Only one coupon will be accepted per qualified item regardless of its origination unless specified otherwise.

·         If the face value of a Sunairsupply coupon exceeds the price of a qualifying item, only the retail price of the item may be applied.

·         Coupons are inputted and applied to the order, item or shipping during the checkout process at time of purchase.

·         Coupons cannot be redeemed for cash.

·         We do not give cash back if the face value of a coupon is greater than the purchase value of the item.

·         These coupons cannot be accepted:

o    Invalid Start Date (coupon has not started)

o    Expired coupons

o    Internet promo codes for free items with no purchase requirements

o    Promo codes for products not carried at ACWholesalers.com or GoDuctless.com

o    Promo codes for items that don't match the coupon description (brand, size, quantity, color, etc.)

·         I want to return an item I bought with a coupon?

o    If you used a coupon to purchase an item and return that item, you'll receive a refund for the price of the item, minus the coupon value.

·         Sunairsupply reserves the right to refuse any coupon or limit quantities.

Paying for Your Order

Generally, we'll charge your card for an item when we ship the item to you. However, we do pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line.

Your Account Security

Although Sunairsupply takes reasonable precautions to protect your account information, if you use the Site, you shall maintain the confidentiality of your account and password and restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may use the Site only for lawful purposes. Activities including, but not limited to, tampering with the Site, misrepresenting the identity of a user, and using buying agents or conducting fraudulent activities on the Site are prohibited.

Proprietary Rights

All content on this Site, including information, data, photographs, videos, graphics, music, sounds, and other material (collectively "Content"), is protected by copyright, trademark, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. You may use the Site and the Content only for noncommercial, personal use. All Content is protected under U.S. and international copyright laws, and Sunairsupply owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of all Content.

Unless we separately give you permission, you may not copy, scrape, modify, remove, delete, augment, add to, publish, transmit, create derivative works from, or exploit any of the Content, in whole or in part. Permission is granted to electronically copy and print hard copy portions of the Site to place an order with Sunairsupply or purchase products from Sunairsupply. You may display and, subject to any stated restrictions or limitations relating to specific material, download or print portions of the material from the different area of the Site solely for your own non-commercial use, or to place an order with Sunairsupply or to purchase products from Sunairsupply Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Site is strictly prohibited, unless authorized by Sunairsupply. You must retain all copyright, trademark and other proprietary notices in any Site material you use, and you may not modify or alter the material, copy or post the material on any network computer, or broadcast the material in any media.

Trademarks

All trademarks, service marks and/or trade names of Sunairsupply used in the Site are trademarks or registered trademarks of Sunairsupply, its parent company (ies) and/or subsidiaries. All other trademarks not owned by Sunairsuply that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Sunairsupply.

Product Selection and Installation

Sunairsupply accepts no responsibility for or warrant the fitness of any equipment for any application. Sunairsupply is not responsible or liable for any suggestions it may provide concerning system sizing and/or selection. Any issues or decisions regarding system sizing and/or selection must be resolved and/or reached solely by the customer and should not be based on any information or suggestions from Sunairsupply. All products must be installed according to manufacturer's installation instructions and safety guidelines. All work must be done according to building, installation, and/or maintenance codes. Products sold by Sunairsupply must be installed by a licensed professional. Sunairsupply covers parts only under warranty. Installer is responsible for any labor warranty.

EPA Notice

Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchased on this website or through any subsidiary of Sunairsupply. A properly licensed professional must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility for the installation and/or maintenance of the unit/system in accordance with applicable building, installation, and/or maintenance code requirements.

Reviews, Comments, Communications, and Other User-Generated Content

You may interact with the Site and Sunairsupply in numerous ways, including Ratings and Reviews, Videos, Images, Questions and Answers and e-mail communication. You grant Sunairsupply a perpetual, irrevocable, royalty-free, transferable right and license to use, modify, reproduce, transmit, publish, display, delete, and distribute any information (except order information sent via e-mail or phone) or materials you send to us throughout the world in any media. You also grant us the right to use the name you use when you submit content to us, in connection with that content.

When you submit content to us, you will disclose any affiliation you have and you will submit nothing that contains harmful computer code, references other websites, or is false, misleading, illegal, defamatory, libelous, hateful, racist, biased, threatening, or harassing.

Use of Site

Harassment in any manner or form on the Site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including Sunairsupply or other licensed employee (s), host (s), or representative (s) of Sunairsupply and other members or visitors on the Site is prohibited. You may not upload to, distribute, or otherwise publish through this Site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a civil or criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this Site or use this Site to solicit others to join or become members of any other commercial online service or other organization.

Store Pickup

Some products offered on the Site are available for local pickup at our facilities. Not all items are available for this service. You will be notified when your order is ready for pickup or if an item is unavailable at our facilities. If your item is unavailable at our facility, your order maybe canceled.

When picking up the order, the original purchaser must show a valid government-issued ID. If the order was paid for with a credit card, the card must be presented at time of pickup. Sunairsupply will hold your items for two days starting the day after the order was processed by a Sunairsuply network store. If your order has not been picked up within that time frame, you may elect to extend it by one additional day. This must occur before your original time window expires. After two days (or three days if you extended the time window), your order will be canceled. Orders will not be held for over three days. You will be charged for your order should you elect to pick up your products prior to your arrival. Sunairsupply reserves the right to limit the quantity of items ordered for Store Pickup and the days of the year this service is offered.

Cancellation

Due to our fast shipping times, it is imperative that should the need arise to cancel your order you contact us immediately via phone. If your order has not departed from our facilities there will be no charges associated with your cancellation. If your order has shipped but has not been delivered, you may request that our representative contact the Freight or Ground Carriers to stop the delivery and bring back the order to Sunairsupply. Although you can stop the order in transit this option will be very costly, because there will be two charges imposed,the outgoing shipping freight / ground charges and the inbound shipping freight / ground charges. You, the customer will be responsible for these charges, which will be deducted from your refund. Once the order is cancelled credit for the items can take as long as 10 business days to be refunded to your original payment method.

Orders that have shipped to customers and must be held at the local freight terminal over 4 business days due to lack of communication with customer whether via email or phonewill be considered abandoned, which renders the order cancelled andat which time the cancellation policy will apply and customer is responsible for freight charges for outbound and inbound.

The Contact Center is open Monday through Friday from 9:00 am EST to 6:00pm Est., to assure accurate processing of your cancellation request. We do not accept under any circumstances order cancellations via Email, voice mail, facsimile, or U.S. Mail. We always recommend that before you order from our Site you check with your installing professional to ensure that the product you ordered is the right product for your needs. Taking these steps will help to avoid any costly errors in ordering the wrong product.

Returns

If, for any reason you are not fully satisfied with your purchase or just didn’t need the product(s) ordered simply Return it!

Here’s How:

1.     Make sure that your request is within 30 days or less of you receiving the product(s).

2.     Request an RMA (Return Merchandise Authorization) either online (see Return Merchandise Authorization) or contact us at 404.363.1020

3.     Package up the product(s) accordingly and ship them to us.

Please read the Returns Policy to familiarize yourself with all of the requirements of a return.

1. Pack up your purchased products(s) with all the manufacturer contents and product packaging.

a. Make sure to put your product(s) in another box as no markings can be added to the manufacturer boxes.

2. Print out a copy of the Returns Merchandise Authorization Email which shows the RMA Number and place that along with your returns.

a. Having the RMA Paperwork included in the box will help expedite the inspection and refund process.

3. Purchase traceable postage from a company such as FedEx or UPS and ship the product(s) to Sunairsupply Return Center.
a. USPS is not recommended because of the lack of details on tracking information.

Freight Shipments

When you originally receive your order if it was shipped in a pallet via Less Than a Truckload (LTL) then it is most likely that you will have to return it in a pallet via LTL. If you are unsure if the product(s) being returned require ground or freight services please feel free to contact us.

1. Pack up your purchased products(s) with all the manufacturer contents and product packaging.

a. Make sure to put your product(s) in another box as no markings can be added to the manufacturer boxes.

2. Print out a copy of the Returns Merchandise Authorization Email which shows the RMA Number and place that along with your returns.

a. Having the RMA Paperwork included in the box will help expedite the inspection and refund process.

3. Select a Freight Company and arrange the pickup of your product(s) and shipment to Sunairsupply Return Center.

a. We recommend to keep the bill of lading documentation for at least 90 days.

Important things to Remember:

·         Only unused / not installed product(s) in their brand new, original condition may be returned.

·         Original manufacturer packaging for the product(s) are required to be returned such as manuals, accessories, packaging materials, etc.

·         A 15% restocking fee will be charged for each product(s) returned.

·         RMA's expire after 30 days of their issue date and product(s) being returned must be received by Sunairsupply prior to that expiration date.

·         All returns associated with our “Free Shipping” offer or that have original shipping charges applied will have the original shipping fee(s) that Sunairsupply incurred when shipping your product(s) deducted from the refund amount.

·         If there was a product on your order given from Sunairsupply as a "free" gift/item, such cannot be returned or exchanged for credit or upgrade to another product(s).

What's not Eligible for Return:

These types of product(s) are not currently available for return:

·         Clearance·         Overstock·         Scratch / Dent

·         Free or Gift product(s) as a standalone

Can I return an installed product?

If you are having any issues with a product(s) after they have been installed the product(s) no longer qualifies for a return however we can provide warranty for the defective part(s). Please refer to our Limited Warranty Policy for additional details.

Shipping Policy

Free shipping promotions apply to residential or business curbside delivery within the 48 contiguous states. Lift Gate service is available at a cost of $35.00, however it is subject to availability within your local Freight LTL delivering Terminal. Free shipping does not include inside delivery. Inside delivery is not a service currently offered to our customers, however, should you need the service, you may contact your local National/Freight delivering terminal in order to obtain cost, payment information and available delivery times by adding this service.

We process and ship orders Monday through Friday. Orders placed by 12 p.m. EST, Monday through Friday, are shipped within 1 to 2 business days. We always recommend to visit the products detail page which is where you will find the most current anticipated ship times of the product ordered.

How is my product shipped?

View our different shipping methods. Because we ship in a variety of ways the product(s) shipping method will be displayed in the cart or at checkout before completing an order. Becoming familiar with our shipping methods will facilitate your understanding of what requirements your order may have upon delivery

I placed my order so when does my package ship? Before you order we always recommend to check the product(s) availability text (located in the product detail page to the left of the add-to-cart button) to ensure proper lead times, if and when applicable. Lead times may affect your orders fulfillment and shipment time. Items ordered on weekends (Saturday or Sunday) start to process and ship from our facility as early as the following business day.

For additional information regarding Product availability 

We process and ship orders Monday through Friday (Excluding Holidays) and orders placed by 12 p.m. EST are normally shipped from our facility within 1 to 2 business days regardless of shipping method selected at checkout. Orders in a Pending / Hold status may take longer to ship depending on additional documentation that maybe required.

Shipping transit times start once your order leaves our warehouse. Transit times are normally determined by a few factors such as your location within the contiguous 48 states, the products availability, weather conditions, affiliate delivery services and shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change without notice. We strongly recommend against scheduling the professional installation of your product(s) until you have your product(s) in hand.

Equipment Arrival

Once your product has shipped, you can track the product using the tracking number(s) provided to you in the Shipped Confirmation email. Sometimes tracking numbers may take 24-48 hours to propagate in the carrier’s website so continue to check back with them periodically. Please be aware that there are different requirements for Freight Bound (LTL) order(s) as opposed to Small Parcel order(s). We encourage you to ask questions should you require any clarifications on or before the time of delivery.

What is considered Small Parcel?

Small Parcel is normally classified as product(s) that are less than 100 lbs. in shipping weight. These product(s) ship in various methods.

What is Freight bound equipment?

Orders that travel via Freight Services (LTL) are normally products that are heavier than 100 lbs. and require an appointment for delivery. The Freight carrier will contact you to arrange a delivery appointment normally 1 business day (excluding holidays) before the delivery. Due to adverse weather conditions, distance of delivery address from delivering terminal and additional factors a few additional days may be required. The freight company will discuss the available dates for delivery with you.

Please read the shipping policy to familiarize yourself with all of the requirements of shipping.