Delivery Information
Shipping Policy
Free shipping promotions apply to residential or business curbside delivery within the 48 contiguous states. Lift Gate service is available at a cost of $35.00, however it is subject to availability within your local Freight LTL delivering Terminal. Free shipping does not include inside delivery. Inside delivery is not a service currently offered to our customers, however, should you need the service, you may contact your local National/Freight delivering terminal in order to obtain cost, payment information and available delivery times by adding this service.
We process and ship orders Monday through Friday. Orders placed by 12 p.m. EST, Monday through Friday, are shipped within 1 to 2 business days. We always recommend to visit the products detail page which is where you will find the most current anticipated ship times of the product ordered.
How is my product shipped?
View our different shipping methods here. Because we ship in a variety of ways the product(s) shipping method will be displayed in the cart or at checkout before completing an order. Becoming familiar with our shipping methods will facilitate your understanding of what requirements your order may have upon delivery
I placed my order so when does my package ship? Before you order we always recommend to check the product(s) availability text (located in the product detail page to the left of the add-to-cart button) to ensure proper lead times, if and when applicable. Lead times may affect your orders fulfillment and shipment time. Items ordered on weekends (Saturday or Sunday) start to process and ship from our facility as early as the following business day.
We process and ship orders Monday through Friday (Excluding Holidays) and orders placed by 12 p.m. EST are normally shipped from our facility within 1 to 2 business days regardless of shipping method selected at checkout. Orders in a Pending / Hold status may take longer to ship depending on additional documentation that maybe required.
Shipping transit times start once your order leaves our warehouse. Transit times are normally determined by a few factors such as your location within the contiguous 48 states, the products availability, weather conditions, affiliate delivery services and shipping company’s delivery availability. Due to those factors, transit times are not guaranteed and may change without notice. We strongly recommend against scheduling the professional installation of your product(s) until you have your product(s) in hand.
Equipment Arrival
Once your product has shipped, you can track the product using the tracking number(s) provided to you in the Shipped Confirmation email. Sometimes tracking numbers may take 24-48 hours to propagate in the carrier’s website so continue to check back with them periodically. Please be aware that there are different requirements for Freight Bound (LTL) order(s) as opposed to Small Parcel order(s). We encourage you to ask questions should you require any clarifications on or before the time of delivery.
What is considered Small Parcel?
Small Parcel is normally classified as product(s) that are less than 100 lbs. in shipping weight. These product(s) ship in various methods.
What is Freight bound equipment?
Orders that travel via Freight Services (LTL) are normally products that are heavier than 100 lbs. and require an appointment for delivery. The Freight carrier will contact you to arrange a delivery appointment normally 1 business day (excluding holidays) before the delivery. Due to adverse weather conditions, distance of delivery address from delivering terminal and additional factors a few additional days may be required. The freight company will discuss the available dates for delivery with you.
Please read the Shipping Policy to familiarize yourself with all of the requirements of shipping.
